General Purchasing Conditions

Last updated: June 26, 2024

1. Definitions

Platform: Refers to Avatarjar, the online marketplace.
Vendor/Seller: A user who creates and sells avatars or digital products on Avatarjar.
Buyer: A user who purchases avatars or digital products on Avatarjar.
Product: The digital avatars or products created by the seller.
Fees: Charges or commissions taken by Avatarjar for services rendered.

2. Vendor/Seller Conditions

2.1 Eligibility

• Vendors must be registered users of Avatarjar and agree to the platform’s terms and conditions.
• Vendors must provide accurate and complete information during registration and maintain their profile updated.

2.2 Product Listings

• Vendors must provide truthful, clear, and comprehensive descriptions of their products, including any terms of use.
• Vendors are responsible for ensuring that their products do not infringe upon the intellectual property rights of others.

2.3 Product Quality and Compliance

• Vendors must comply with all applicable laws and regulations related to the content and sale of their products.
• Inappropriate content or products will be prohibited from being uploaded to the marketplace.

2.4 Delivery

• Products must be delivered to buyers immediately upon purchase unless otherwise specified in the product description.
• Vendors are responsible for ensuring that the product is delivered in the correct format and is accessible to the buyer.

3. Buyer Conditions

3.1 Eligibility

• Buyers must be registered users of Avatarjar and agree to the platform’s terms and conditions.
• Buyers must provide accurate and complete information during registration and maintain their profile updated.

3.2 Purchasing

• By purchasing a product, buyers agree to the product’s terms of use as provided by the vendor.
• All purchases are considered final unless otherwise stated in the refund policy.

3.3 Use of Products

• Buyers may use the products only for the purpose as stated in the product’s terms of use.
• Buyers may not resell, redistribute, or otherwise transfer the purchased product unless explicitly allowed by the vendor.

4. Refund Policy

4.1 Refund Eligibility

• Refunds may be issued for products that are not as described, are defective, or not delivered.
• Refund requests must be submitted within [30] days of purchase to be considered.

4.2 Refund Process

• Buyers are required to initially contact the vendor to address any concerns. Should the issue remain unresolved, a refund request may be submitted through Avatarjar’s support system, accompanied by a detailed description of the issue and any supporting evidence.
• Avatarjar will review refund requests and may require additional information or evidence from both the buyer and the vendor.

4.3 Refund Decisions

• Refunds will be issued at the sole discretion of Avatarjar based on the evidence provided and the terms of the product listing.
• Approved refunds will be processed to the original payment method within [7-14] business days.

5. Fees

5.1 Commission Fees

• Avatarjar charges a commission fee of 10% on each sale made by vendors on the platform.
• The commission fee is automatically deducted from the sale amount before the balance is credited to the vendor’s account.

5.2 Payment Processing Fees

• Avatarjar may charge additional fees for payment processing, which will be outlined during the transaction process.

5.3 Other Fees

• Additional fees may apply for premium services, promotional activities, or advanced support. These fees will be clearly communicated to the vendor before they are incurred.

6. Dispute Resolution

• Any disputes arising between buyers and vendors regarding transactions should first be addressed directly between the parties.
• If a resolution cannot be achieved, Avatarjar will step in to facilitate a fair and impartial mediation process.

7. Limitation of Liability

• Avatarjar is not liable for any losses or damages arising from transactions between buyers and vendors.
• Avatarjar’s total liability for any claims related to the services provided is limited to the amount of fees paid to Avatarjar for the transaction in question.

8. Amendments

• Avatarjar reserves the right to amend these General Purchasing Conditions at any time. Changes will be communicated to users through the platform and will become effective immediately upon posting.

9. Contact Information

For any questions or issues related to these General Purchasing Conditions, please contact Avatarjar support at:
support@avatarjar.com
info@avatarjar.com